Insurance members need their insurance ID card number in order to access their account via Blue Cross Blue Shield's website. If you have not received an insurance card in the mail please call either University Health Plans at 1-800-437-6448 or Blue Cross Blue Shield of Massachusetts at 1-888-753-6615.
For waiver, enrollment, eligibility, general benefit questions or plan issues
contact University Health Plans at 833-251-1731.
For specific benefit or claims questions
contact Blue Cross Blue Shield of Massachusetts at 888-753-6615.